Privacy Policy for JobSmart

Effective Date: January 20, 2026
Last Updated: March 21, 2026

Introduction

Blue Sparrow ("we", "us", or "our") operates the JobSmart mobile application, related booking pages, and supporting services (the "App" or "Services"). This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

JobSmart is designed for solo technicians and small independent service businesses. It helps users collect booking requests, document completed work, generate invoices, and send customer communications such as confirmations, receipts, and payment emails.

This Privacy Policy applies globally, including for users in the European Union, United States, India, and other regions, subject to local law.

Contact Information

Website: https://bluesparrow.dev
General inquiries: info@bluesparrow.dev
Privacy inquiries: privacy@bluesparrow.dev

1. Information We Collect

1.1 Information You Provide Directly

Account and profile information

Google account email address
Display name
Profile image, if provided by Google
Business name or company name
Phone number
Business address
VAT or tax ID, if you choose to provide it
Services offered
Pricing and invoice settings

Booking and customer information

Customer names
Customer phone numbers
Customer email addresses, when provided
Customer company or site name, when provided
Service addresses
Billing company, billing email, billing address, and billing reference, when provided
Service type
Customer problem description
Preferred visit time requested by the customer
Confirmed job date set by the technician
Recurrence details, when used

Completion and invoicing information

Diagnosis
Work performed
Technician notes
Warranty terms
Duration or time spent
Line items, prices, tax settings, totals, and payment status
Invoice numbers and related invoice metadata

Job proof and attachments

Before and after photos
Other job photos you choose to attach
Customer signatures
Technician signatures
Customer signer name and signature timestamps

Support and feedback information

Messages sent through Contact us, Feedback, or Quick feedback
Optional name and email you provide in support requests

1.2 Information Collected Automatically

Device and app information

Device model and operating system version
App version
Basic diagnostic and crash information
Push notification token

Usage information

General feature usage
Sync and delivery status events
Error and performance logs needed to operate and improve the Services

1.3 Information from Third Parties

Authentication providers

Basic account information authorized by you through sign-in services

Subscription and billing providers

Subscription status
Product or entitlement identifiers
Trial, billing, renewal, or expiration state

2. How We Use Information

We use information to:

create and manage your account
operate the booking, job documentation, and invoicing workflow
sync your app data across your device and our backend services
let customers submit bookings through your public booking page
send push notifications and operational emails when you trigger or enable them
generate invoices, receipts, job reports, and related attachments
provide support and respond to your requests
protect the Services, prevent abuse, and monitor reliability
comply with legal obligations

Where required by law, we rely on appropriate legal bases such as contract performance, legitimate interests, consent, or legal obligation.

3. Email and Communication Workflows

JobSmart supports both support messages and customer-facing operational emails.

Support flows

Contact us
Feedback
Quick feedback

Operational flows

Booking request alerts to the technician
Booking confirmation or accepted-visit emails to customers
Invoice emails
Receipt or payment emails

Operational emails are sent only when the workflow requires them or when the technician explicitly triggers them.

4. Where Data Is Stored

JobSmart uses a split storage model:

On-device storage: Some app data is cached locally on the user's device for performance and offline use.
Server-side storage: Booking records, synced account records, and invoice PDFs may be stored on our backend systems and related storage infrastructure.
Account and subscription metadata: Some account, sign-in, notification, and subscription-related data may be handled through specialist service providers.

Job report PDFs and selected proof photos may be generated locally on the device for customer delivery and may not be archived on our backend in all cases. Other working photos may remain only on the device unless they are included in a customer document.

5. Service Providers and Sharing

We do not sell your personal data.

We may share data with service providers that help us operate JobSmart, such as:

Provider / Category	Purpose	Typical Data
Authentication and notification providers	Sign-in, notifications, limited account metadata	account identifiers, device tokens, related metadata
Subscription and billing providers	Subscription management	subscription identifiers and billing state
Email delivery providers	Support and customer communications	email addresses, message content, invoice attachments where applicable
Mapping / routing providers	address lookup, route estimates, map previews	addresses or approximate service location input
Hosting / infrastructure providers	backend operation and file storage	business data needed to provide the Services

We may also disclose information when required by law, to protect the Services, to prevent fraud or abuse, or to protect users, customers, or the public.

6. Customer Data Entered by Technicians

JobSmart users may enter information about their customers, including names, phone numbers, email addresses, addresses, booking details, photos, and signatures.

If you use JobSmart for your business, you are responsible for:

making sure you have the right to collect and use your customers' data
providing any notices required by applicable law
obtaining any needed consent for photos, signatures, and customer communications
using customer data in a lawful manner

Depending on the circumstances, Blue Sparrow may act as a service provider or processor for customer data that you store in JobSmart.

7. Data Retention

We retain data for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our terms.

Examples:

account and profile data: while your account remains active and for a reasonable period afterward
booking and invoice data: until you delete it, request deletion, or it is no longer required for service operation or compliance
support communications: as needed to manage support history and improve service quality
diagnostic logs: typically for shorter operational periods unless needed for security or abuse prevention

8. Your Choices and Rights

Depending on your location, you may have rights such as:

access to your personal data
correction of inaccurate information
deletion of data
export or portability of data
objection to certain processing
restriction of processing
withdrawal of consent where consent is the basis for processing

To exercise a privacy request, contact: privacy@bluesparrow.dev

We may need to verify your request before acting on it. We will respond within a reasonable period or as required by applicable law.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data, including:

HTTPS / TLS in transit
authenticated access controls
backend access restrictions
service-level access restrictions
operational logging and monitoring

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed in countries other than your own, depending on where our providers and infrastructure operate. Where required, we use appropriate safeguards for international data transfers.

11. Children's Privacy

JobSmart is intended for business and professional use and is not directed to children. We do not knowingly collect personal data directly from children through the App.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and, where appropriate, provide notice inside the App or through other reasonable means.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Blue Sparrow

Website: https://bluesparrow.dev
General inquiries: info@bluesparrow.dev
Privacy inquiries: privacy@bluesparrow.dev

14. Summary

Topic	Summary
Main purpose	bookings, job documentation, invoices, and customer communications
Core business data	stored on our backend systems and local app storage where needed
Account and notifications	handled through authentication and notification providers
Subscription role	handled through subscription and billing providers
Support emails	handled through support channels
Operational emails	booking, invoice, receipt, and payment communications
Customer data responsibility	technicians are responsible for lawful collection and use
Contact	privacy@bluesparrow.dev

If a translated version of this Privacy Policy is provided, the English version controls where permitted by law.

Request Account/Data Deletion