Privacy Policy for JobSmart
Effective Date: January 20, 2026
Last Updated: April 27, 2026
Introduction
Blue Sparrow ("we", "us", or "our") operates the JobSmart mobile application, related booking pages, and supporting services (the "App" or "Services"). This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
JobSmart is designed for solo technicians and small independent service businesses. Google sign-in is required before technician app use. Customers may still submit public booking requests without creating a JobSmart app account where public booking pages are enabled.
After sign-in, JobSmart helps users collect booking requests, document completed work, generate invoices, and send customer communications such as confirmations, receipts, and payment emails.
This Privacy Policy applies globally, including for users in the European Union, United States, India, and other regions, subject to local law.
Contact Information
- Website: https://bluesparrow.dev
- General inquiries: info@bluesparrow.dev
- Privacy inquiries: privacy@bluesparrow.dev
1. Information We Collect
1.1 Information You Provide Directly
Account and profile information
- Google account email address
- Display name
- Profile image, if provided by Google
- Business name or company name
- Phone number
- Business address
- VAT or tax ID, if you choose to provide it
- Services offered
- Pricing and invoice settings
JobSmart does not offer local-only, anonymous, email/password, phone, Facebook, Apple, or Microsoft sign-in for normal technician app access in this release.
Booking and customer information
- Customer names
- Customer phone numbers
- Customer email addresses, when provided
- Customer company or site name, when provided
- Service addresses
- Billing company, billing email, billing address, and billing reference, when provided
- Service type
- Customer problem description
- Preferred visit time requested by the customer
- Confirmed job date set by the technician
- Recurrence details, when used
Completion and invoicing information
- Diagnosis
- Work performed
- Technician notes
- Warranty terms
- Duration or time spent
- Line items, prices, tax settings, totals, and payment status
- Invoice numbers and related invoice metadata
Job proof and attachments
- Before and after photos
- Other job photos you choose to attach
- Customer signatures
- Technician signatures
- Customer signer name and signature timestamps
Support and feedback information
- Messages sent through Contact us, Feedback, or Quick feedback
- Optional name and email you provide in support requests
1.2 Information Collected Automatically
Device and app information
- Device model and operating system version
- App version
- Basic diagnostic and crash information
- Push notification token
Usage information
- General feature usage
- Sync and delivery status events
- Error and performance logs needed to operate and improve the Services
1.3 Information from Third Parties
Google/Firebase authentication providers
- Basic Google/Firebase account information authorized by you through sign-in services
Subscription and billing providers
- Subscription status
- Product or entitlement identifiers
- Trial, billing, renewal, or expiration state
2. How We Use Information
We use information to:
- create and manage your account
- operate the booking, job documentation, and invoicing workflow
- sync your app data across your device and our backend services
- let customers submit bookings through your public booking page
- send push notifications and operational emails when you trigger or enable them
- generate invoices, receipts, job reports, and related attachments
- provide support and respond to your requests
- protect the Services, prevent abuse, and monitor reliability
- comply with legal obligations
Where required by law, we rely on appropriate legal bases such as contract performance, legitimate interests, consent, or legal obligation.
3. Email and Communication Workflows
JobSmart supports both support messages and customer-facing operational emails.
Support flows
- Contact us
- Feedback
- Quick feedback
Operational flows
- Booking request alerts to the technician
- Booking confirmation or accepted-visit emails to customers
- Invoice emails
- Receipt or payment emails
Operational emails are sent only when the workflow requires them or when the technician explicitly triggers them.
4. Where Data Is Stored
JobSmart uses a split storage model:
- On-device storage: Some app data is cached locally on the user's device for performance and offline use.
- Server-side storage: Booking records, synced account records, and invoice PDFs may be stored on our backend systems and related storage infrastructure.
- Account and subscription metadata: Some account, sign-in, notification, and subscription-related data may be handled through specialist service providers.
Job report PDFs and selected proof photos may be generated locally on the device for customer delivery and may not be archived on our backend in all cases. Other working photos may remain only on the device unless they are included in a customer document.
5. Service Providers and Sharing
We do not sell your personal data.
We may share data with service providers that help us operate JobSmart, such as:
| Provider / Category | Purpose | Typical Data |
|---|---|---|
| Google/Firebase authentication and notification providers | Google sign-in, notifications, limited account metadata | account identifiers, device tokens, related metadata |
| Subscription and billing providers | Subscription management | subscription identifiers and billing state |
| Email delivery providers | Support and customer communications | email addresses, message content, invoice attachments where applicable |
| Mapping / routing providers | address lookup, route estimates, map previews | addresses or approximate service location input |
| Hosting / infrastructure providers | backend operation and file storage | business data needed to provide the Services |
We may also disclose information when required by law, to protect the Services, to prevent fraud or abuse, or to protect users, customers, or the public.
6. Customer Data Entered by Technicians
JobSmart users may enter information about their customers, including names, phone numbers, email addresses, addresses, booking details, photos, and signatures.
If you use JobSmart for your business, you are responsible for:
- making sure you have the right to collect and use your customers' data
- providing any notices required by applicable law
- obtaining any needed consent for photos, signatures, and customer communications
- using customer data in a lawful manner
Depending on the circumstances, Blue Sparrow may act as a service provider or processor for customer data that you store in JobSmart.
7. Data Retention
We retain data for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our terms.
Examples:
- account and profile data: while your account remains active and for a reasonable period afterward
- booking and invoice data: until you delete it, request deletion, or it is no longer required for service operation or compliance
- support communications: as needed to manage support history and improve service quality
- diagnostic logs: typically for shorter operational periods unless needed for security or abuse prevention
8. Your Choices, Rights, and Account Deletion
To delete your JobSmart account and app data, open Settings -> Advanced settings -> Danger zone -> Delete account and app data. The in-app flow verifies your sign-in, asks you to confirm the action, deletes account and app data JobSmart controls, removes backup copies used for restore where the app still has access, and clears this device after deletion finishes.
If you cannot access the app, use JobSmart account deletion or contact privacy@bluesparrow.dev. Web requests can delete account data JobSmart controls, but they cannot wipe app data stored only on a device you still have.
Account deletion is not reversible. Deleting your JobSmart account does not cancel a Google Play subscription, so manage your subscription in Google Play if you do not want future charges.
Depending on your location, you may have rights such as:
- access to your personal data
- correction of inaccurate information
- deletion of data
- export or portability of data
- objection to certain processing
- restriction of processing
- withdrawal of consent where consent is the basis for processing
To exercise a privacy request, contact: privacy@bluesparrow.dev
We may need to verify your request before acting on it. We will respond within a reasonable period or as required by applicable law.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal data, including:
- HTTPS / TLS in transit
- authenticated access controls
- backend access restrictions
- service-level access restrictions
- operational logging and monitoring
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Your information may be processed in countries other than your own, depending on where our providers and infrastructure operate. Where required, we use appropriate safeguards for international data transfers.
11. Children's Privacy
JobSmart is intended for business and professional use and is not directed to children. We do not knowingly collect personal data directly from children through the App.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and, where appropriate, provide notice inside the App or through other reasonable means.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Blue Sparrow
- Website: https://bluesparrow.dev
- General inquiries: info@bluesparrow.dev
- Privacy inquiries: privacy@bluesparrow.dev
14. Summary
| Topic | Summary |
|---|---|
| Main purpose | bookings, job documentation, invoices, and customer communications |
| Core business data | stored on our backend systems and local app storage where needed |
| Account and notifications | Google sign-in is required for technician app use; account and notifications are handled through authentication and notification providers |
| Subscription role | handled through subscription and billing providers |
| Account deletion | available in Advanced settings, with a public request page if you cannot access the app |
| Support emails | handled through support channels |
| Operational emails | booking, invoice, receipt, and payment communications |
| Customer data responsibility | technicians are responsible for lawful collection and use |
| Contact | privacy@bluesparrow.dev |
If a translated version of this Privacy Policy is provided, the English version controls where permitted by law.
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